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Complaints Procedure

This text constitutes an extract from the Public Offer of SIXTH SENSE INTERNATIONAL SCHOOL DOO NOVI SAD.

If the service rendered or the digital content provided does not conform to the terms of the Public Offer (for example: paid access has not been opened, materials are unavailable or do not correspond to their description, a payment has been charged in error), you are entitled to file a complaint (claim).

A complaint is submitted in free form to [email protected], indicating: the name and email used for the purchase; the course title; the payment date; the substance of the complaint. Please attach proof of payment, if available.

We will respond to the complaint in written or electronic form within 8 (eight) days from its receipt and will resolve a justified complaint within a period not exceeding 15 (fifteen) days.

Subjective dissatisfaction not related to the non-conformity of the service or content with their description does not constitute grounds for a complaint. The procedure for withdrawal from the contract (refund within 14 days) is described in the Notice of the Right of Withdrawal.

The full text is available in the Public Offer (clause 3.9).